FREQUENTLY ASKED QUESTIONS
All the answers to your questions
Where is the Hostellerie des Châteaux located?
The Hostellerie des Châteaux is located 11, rue des Châteaux in Ottrott, on the heights of Obernai in Alsace.
Is there a Spa at the Hostellerie des Châteaux?
The Hostellerie des Châteaux has a wellness area of more than 2500 m², one of the most beautiful SPA in Alsace and France.
What are the facilities and activities at the Hostellerie des Châteaux Spa?
The SPA of the Hostellerie des Châteaux has :
- 2 indoor swimming pools
- 1 indoor jacuzzi
- 8 saunas from 40 to 90°C
- 2 hammams
- 3 rest rooms
- Heated armchairs
- Infrared armchairs
- Experience showers
- Ice Barrel
- 24-hour fitness zone
- Solo or duo massages
- Private spa experience
What are the opening hours of the Hostellerie des Châteaux Spa?
The opening hours of the SPA of the Hostellerie des Châteaux are :
- Pool & Jacuzzi (open 7 days a week)
From 07h to 19h30
- Spa des Châteaux (saunas, hammams, rest rooms)
From 10am to 7:30pm
- Beauty (massages, facials, baths...)
From 10am to 8pm
What wellness services can be found at the Hostellerie des Châteaux?
At the Hostellerie des Châteaux, you will find the following well-being services:
- Sensory & Emotional Journey: 5 experiences around nature and water for the balance of body and mind.
- Massages
- Facial treatments
- Relaxation packages
- Baths & Scrubs
- Nature wraps
- Hair removal
Does the Hostellerie des Châteaux have a gym?
The Hostellerie des Châteaux has a fitness area open 24 hours a day with a technogym area with treadmills, elliptical bikes and exercise bikes.
What are the opening hours of the reception at the Hostellerie des Châteaux?
The reception of the Hostellerie des Châteaux is open from 07h to 23h 7 days a week.
What are the check-in and check-out times at the Hostellerie des Châteaux?
At the Hostellerie des Châteaux, check-in is between 3pm and 10:30pm and check-out between 7am and 11am.
What types of accommodation are available at the Hostellerie des Châteaux?
The Hostellerie des Châteaux offers charming rooms & suites ranging from 20 to 70 m², which can comfortably accommodate up to 4 people.
- Classic room
- Charming room
- Romantic room
- Pure Alsace suite
- Family suite
The Hostellerie des Châteaux offers ultra luxurious suites ranging from 50 to 140 m². They are an invitation to travel, to well-being and relaxation.
- Suite & SPA
- Wellness Suite & SPA
- Deluxe Suite & SPA
- Panoramic suite & SPA
- Penthouse suite & SPA
- Sky suite & SPA
The Hostellerie des Châteaux also offers rooms between 25 and 30 m² in an outbuilding: La Résidence des Châteaux located 100 meters away in the same street.
- Superior dependency
- Comfort outbuilding
Does the Hostellerie des Châteaux offer room service?
No, the Hostellerie des Châteaux does not offer room service.
Is the Hostellerie des Châteaux willing to welcome families?
The Hostellerie des Châteaux is ready to welcome families, it has family suites that can accommodate up to 4 people. Some with 2 bedrooms and separate living room, spacious bathroom with separate bath and shower.
Can the Hostellerie des Châteaux welcome people with disabilities?
Yes, the Hostellerie des Châteaux can welcome people with disabilities. Some rooms are adapted for people with reduced mobility (PRM). To benefit from a room for PRM, please make your reservation at the Hostellerie des Châteaux.
Can we have breakfast at the Hostellerie des Châteaux?
The Hostellerie des Châteaux offers a gourmet buffet breakfast.
What are the breakfast hours at the Hostellerie des Châteaux?
At the Hostellerie des Châteaux, breakfast is served every day from 7am to 10am.
What is the restaurant of the Hostellerie des Châteaux?
The Hostellerie des Châteaux has its own restaurant:
- La Table des Châteaux : Gastronomic restaurant paying tribute to Alsatian gastronomy.
Is there a bar in the Hostellerie des Châteaux?
The Hostellerie des Châteaux has a lounge bar with a modern and relaxed atmosphere.
What are the opening hours of the Hostellerie des Châteaux Bar?
The bar and lounge of the Hostellerie des Châteaux is open every day:
- During the week (Sunday to Thursday):
From 2:30 pm to 11:00 pm
- On weekends (Friday & Saturday):
From 2:30 pm to midnight.
Can we organize a meeting at the Hostellerie des Châteaux?
Yes, you can organize residential or semi residential seminars and study days at the Hostellerie des Châteaux.
How many meeting rooms does the Hostellerie des Châteaux have?
The Hostellerie des Châteaux has 10 seminar rooms with a surface area ranging from 30 to 120 m² and accommodating from 15 to 110 people.
What equipment is available in the Hostellerie des Châteaux seminar rooms?
The equipment available in the seminar rooms of the Hostellerie des Châteaux are
- Free Wi-Fi internet access in the room
- Screen / Projection wall
- Paper board & Felt pens
- Mineral water
- Coat of hands
- Paper
- Pens & pencils
- Telephone
For your specific needs, audio-visual material can also be made available upon reservation.
Can the Hostellerie des Châteaux accommodate private events and ceremonies?
The Hostellerie des Châteaux can organize all types of events or private ceremonies such as receptions, banquets, cocktails, family celebrations, communions, birthdays, weddings...
Are pets allowed at the Hostellerie des Châteaux?
At the Hostellerie des Châteaux, pets are allowed upon request (a supplement may apply).
What are the closest train stations to the Hostellerie des Châteaux?
The nearest train stations to the Hostellerie des Châteaux are :
- Nearest train station : Obernai at 5 min
- Nearest TGV station : Strasbourg at 25 min
Does the Hostellerie des Châteaux have a parking lot?
Yes, the Hostellerie des Châteaux offers free parking to its guests.
How to contact the Hostellerie des Châteaux ?
You can contact the Hostellerie des Châteaux :
Tel: +33 (0)3 88 48 14 14
Information & Reservations: info@leschateaux.fr
